At i4malaysia, user privacy is more than a legal obligation — it is a core value we take seriously. This document provides an honest account of how we collect, use, store, and protect your personal information as a member of our platform.
Six core commitments that outline how i4malaysia handles every user's personal data with the utmost responsibility.
All data transmitted between your device and i4malaysia servers is protected by industry-standard 256-bit SSL encryption. Sensitive information such as passwords and financial details is never sent in plain text.
I4malaysia has never and will never sell, rent, or trade users' personal information to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes stated in this policy.
Only i4malaysia staff who require access to specific data to perform their duties are granted that access. All access is logged and regularly monitored by our internal security team.
The i4malaysia Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect the rights of Malaysian users and ensure every instance of data processing has a valid legal basis.
You have the right to request a copy of the personal data we hold about you, and to request corrections if any details are inaccurate. Such requests will be processed within 14 working days of receipt.
You may opt out of marketing communications from i4malaysia at any time through your account settings or by contacting our support team. This preference does not affect essential operational communications.
This Privacy Policy describes the privacy practices of i4malaysia ("we", "Platform") regarding the collection and use of personal information of users ("you") who access or use the i4malaysia platform at https://i4malaysia.biz. By registering and using our platform, you agree to the terms of this Privacy Policy.
I4malaysia understands how sensitive your personal information is, especially in the context of an online entertainment platform. We know that your trust in us depends largely on how we handle the data you provide when registering, making deposits via Touch 'n Go or DuitNow, or when enjoying slots, Malaysia Super League football betting, live casino, or e-sports on our platform.
This Privacy Policy is designed to be transparent, easy to understand, and respectful of your rights as a Malaysian user under the Personal Data Protection Act 2010 (PDPA). We avoid unnecessary technical jargon — we want you to genuinely understand what happens to your data.
When you register an account on i4malaysia or interact with our platform, we collect the following information:
When you use the i4malaysia platform, our systems automatically record certain technical information:
For every deposit or withdrawal you make on i4malaysia — whether via GrabPay, Boost, ShopeePay, FPX Maybank2u, FPX CIMB Clicks, or any other local Malaysian payment method — we record transaction details including the amount in Malaysian Ringgit (RM), time, method, and transaction status.
Important Note: i4malaysia never stores credit or debit card numbers directly on our servers. All payment processing is handled by licensed payment service providers who manage sensitive financial data in accordance with PCI-DSS standards.
I4malaysia uses collected data solely for the following legitimate and stated purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Account registration, login, identity verification (KYC), and user account maintenance | Contract performance |
| Transaction Processing | Processing deposits and withdrawals via eWallet & local Malaysian FPX | Contract performance |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and platform abuse | Legitimate interests & legal obligations |
| Responsible Gaming | Monitoring playing habits to identify users who may need support | Public interest & licensing obligations |
| Platform Improvement | Analysing usage patterns to improve platform features and user experience | Legitimate interest |
| Marketing Communications | Sending promotions, bonus offers, and i4malaysia-related updates (with your consent only) | Consent |
| Regulatory Compliance | Fulfilling reporting obligations to regulatory bodies and law enforcement | Legal obligation |
I4malaysia does not sell or trade your personal data. However, in certain circumstances, we may share your data with the following parties:
We work with third-party service providers who help us operate the platform — including game software providers, local payment processors, and cloud service providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified.
I4malaysia will disclose user data to the relevant authorities where required by Malaysian law, court order, or direction from a lawful enforcement body. We will notify you of any such disclosure where permitted by law.
In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of those assets. You will be notified in advance and given the option to close your account if you do not agree.
I4malaysia retains your personal data for as long as your account remains active, and for any additional period required by law or legitimate business needs following account closure:
I4malaysia implements a range of technical and organisational security measures to protect your data:
While we take all reasonable steps to protect your data, no security system is 100% impenetrable. In the event of a data breach affecting your personal information, i4malaysia is committed to notifying you within 72 hours of detecting the incident.
I4malaysia uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:
| Cookie Types | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Essential Cookies | Core platform functions — login sessions, security, language preferences | Session / 30 days | No |
| Performance Cookies | Analysing platform usage for improvements — popular pages, load times | 2 years | Yes |
| Functional Cookies | Remembering your preferences — odds format, favourite game types, account settings | 1 year | Yes |
| Marketing Cookies | Displaying relevant ads and promotions based on your interests | 90 days | Yes |
You can manage your cookie settings through your web browser preferences. Please note that disabling essential cookies may affect the functionality of the i4malaysia platform.
As a Malaysian user, you have the following rights under the Personal Data Protection Act 2010 (PDPA) in relation to the personal data we hold:
Request a copy of the personal data we hold about you. We will provide a full report within 14 working days.
Request corrections to inaccurate or incomplete data. Corrections will be completed within 7 business days.
Request the deletion of your personal data, subject to applicable legal retention requirements.
Opt out of all marketing communications from i4malaysia at any time through your account settings.
Request your data in a structured, machine-readable format for transfer to another platform where applicable.
Withdraw consent for consent-based data processing at any time, without affecting any processing carried out prior to withdrawal.
To exercise any of the above rights, please contact the i4malaysia Data Protection Officer by email at privacy@i4malaysia.biz or via our platform's Live Chat.
In the course of operating the platform, i4malaysia may transfer personal data to servers located outside Malaysia — primarily in connection with cloud computing services and international game software providers. All such transfers are carried out with data protection safeguards equivalent to or exceeding Malaysia's PDPA standards, including the use of internationally recognised standard contractual clauses.
By using the i4malaysia platform, you consent to this cross-border transfer of data. We ensure that the receiving country or organisation has adequate data protection standards in place before any transfer is carried out.
The i4malaysia platform is restricted to users aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that personal data has been collected from an individual under 18, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian who believes your child has registered an account on i4malaysia while underage, please contact us immediately at support@i4malaysia.biz and we will resolve the issue within 24 hours.
The i4malaysia platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the i4malaysia platform. i4malaysia is not responsible for the privacy practices or content of those third-party platforms, and we encourage you to review their privacy policies separately before providing any personal information.
I4malaysia reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or new technologies. Users will be notified of any material changes at least 14 days before they take effect, via an in-platform notice or email to the registered address.
The "Updated" date at the top of this document will always reflect the latest version. Continued use of the i4malaysia platform after the effective date of any amendments constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how i4malaysia handles your personal data, please reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. For more complex issues requiring thorough investigation, we will keep you informed of progress within the same timeframe.
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) responsible for administering the Personal Data Protection Act 2010.
With industry-standard encryption, a transparent privacy policy, and full commitment to Malaysia's PDPA, you can enjoy Sports Betting, slots, Live Casino, and e-sports at i4malaysia with complete confidence that your personal data is in safe hands. Register today and experience the difference.